Our Story
More Than Just
Plumbing Services
We're your neighbors, dedicated to keeping Canberra homes flowing smoothly since 2010
The Journey
From a single van to Canberra's most trusted team
It Started With a Call
Late one winter night, our founder received an emergency call from a young family with a burst pipe. That moment sparked something bigger—a vision to build a plumbing company that truly cared about the people behind every service call, not just the job itself.
Building Trust, One Home at a Time
Word spread through neighborhoods. Not because of flashy advertising, but because we showed up on time, did quality work, and treated every home like our own. Our team grew from one plumber to five, then ten. Each new member shared the same commitment to excellence and integrity.
When It Mattered Most
During the pandemic, we were there. While others closed, we adapted—implementing safety protocols while continuing to serve families who needed us. We offered payment plans for those struggling financially and never turned away an emergency call.
Your Local Plumbing Family
We've grown to serve thousands of homes across the ACT, but our values haven't changed. We're still that same team that answers late-night emergency calls, still takes pride in every job completed, and still treats your family like our own.
Our Greatest Asset
Meet the Team We're Proud Of
Behind every successful job is a skilled tradesperson who genuinely cares. Our team isn't just qualified—they're passionate about their craft.
Passionate Craftspeople
Every member of our team takes genuine pride in their work. From apprentices learning the trade to master plumbers with decades of experience, craftsmanship runs in our veins.
Continuously Learning
Plumbing technology evolves, and so do we. Our team undergoes regular training on the latest techniques, tools, and safety protocols to deliver the best service possible.
Community Focused
Many of our team members have lived in Canberra their entire lives. We're not just working in the community—we're part of it, serving our neighbors, friends, and families.
Michael Chen
Founder & Master Plumber
Specialty: Emergency repairs & complex installations
Sarah Williams
Senior Plumber
Specialty: Bathroom renovations & gas fitting
James O'Connor
Lead Technician
Specialty: Commercial plumbing & hot water systems
Emily Rodriguez
Plumber
Specialty: Residential service & maintenance
David Thompson
Gas Fitter Specialist
Specialty: Gas installations & safety inspections
Lisa Nguyen
Senior Plumber
Specialty: Drain cleaning & pipe relining
Why Our Team Stays
In an industry known for high turnover, our average team member has been with us for over 7 years. Why? Because we invest in their growth, respect their expertise, and foster a culture where everyone's contribution matters. When our team is happy and fulfilled, our customers receive exceptional service.
Qualified. Certified. Trusted.
Our commitment to excellence isn't just a promise—it's backed by the highest industry qualifications and certifications. Every team member maintains current licensing and regularly updates their skills to stay ahead of industry standards.
Giving Back to Our Community
Success isn't just measured in jobs completed—it's measured in the positive impact we have on our community.
Free Emergency Services for Seniors
During severe weather events, we provide free emergency callouts for pensioners and vulnerable community members.
Apprenticeship Program
We're training the next generation of plumbers through our comprehensive apprenticeship program, partnering with local trade schools.
Community Sponsorships
Proud sponsors of local youth sports teams and community events that bring Canberra together.
Environmental Initiatives
Promoting water conservation through discounted installation of water-efficient fixtures and educating customers on sustainable practices.
Ready to Experience the AquaFix Difference?
Join thousands of satisfied customers who trust our team with their plumbing needs.